WordPress Management, Maintenance & Support

Search engines, such as Google, love fast loading, secure websites that are updated on a regular basis. A poorly managaed and maintained website will hurt your search engine ranking resulting in less traffic to your website, which will ultimately decrease in brand awareness and hurts your bottom line.

Wordpress-Website-Hosting-Maintenance-Support-Content-Updates

Speedy Website Hosting Performance

Cloud Backups & Restoration

WordPress Updates
& Bug Fixes

Content Changes, Additions & Updates

What Makes Our Website Support Different?

Protecting one of your most important business investments: Your Website

Don’t lose conversions with a stale, broken or vulnerable WordPress website. WordPress websites that stay fresh that and are constantly updated are proven to increase traffic, boost sales and leads and strengthen your overall brand authority and presence on the Internet. We offer WordPress Management, Maintenance and Support Performance Plans to help keep your website site safe and secure, as well as content updates, minor changes and more. Let us maintain your website so you can focus on running your business and not burden you down. 

Website Hosting

You're WordPress website will be hosted on faster and reliable web servers.

Secure Cloud Backups

A backup of your website and database will be sent to a secure off-site backup server.

Uptime Monitoring

Real-time monitoring and notifications. If your goes down, We'll be notified instantly.

Site Outage Assistance

If your site ever goes down, We'll respond immediately to get your website update and running.

WordPress Core Updates

We'll update WordPress websites core files to ensure your site is using the latest versions.

WordPress Plugin Updates

We'll update your WordPress plug-in files to ensure your site is using the latest versions.

24/7 Security & Firewall

Real-time monitoring to help keep your website safe from viruses and hackers.

WordPress Website Bug Fixes & Updates

Regular scan your website for any bugs or issues and clean it up for you.

Performance Optimization

Website compression and cache clearing will help increase page load times and search rankings.

Website Database Cleanup

We'll clean and declutter your WordPress database to improve your website's performance.

Website Search Optimization

We'll perform basic on-page search engine optimization (SEO) to improve your search results ranking.

Broken Link Monitoring

We'll monitor your website for broken links and page not found errors (aka: 404 errors).

Expert Consultation

We'll work with you to help plan and bounce ideas with all of your website and marketing needs.

Priority Support

Quick response time to your support tickets and any new marketing or website projects.

Monthly Support Time

The Enhanced & Premium plans comes with support time for various content website updates.

Discount on New Projects

Since We're already working with you, I offer a discounted rate on additional website services.

WORDPRESS Management, Maintenance & Support
PRICES & PACKAGES

Essential Maintenance
& Security Plan

$40 / Month

  • Perfect plan for websites that are looking for the support basics, backup, security & peace of mind.
  • Website Backups & Recovery
  • - Daily Full Site Backups
  • - Disaster Recovery
  • - Website Outage Assistance
  • WordPress Website Maintenance
  • - Core WordPress Updates
  • - WordPress Plugin Updates
  • - WordPress Theme Updates
  • - Bug Fixes
  • Website Security
  • - Security Monitoring
  • - Hack Recovery
  • - Malware Removal

Enhanced Maintenance, Support & Security Plan

$60 / Month

  • Great plan for growing websites needing a a few updates each month and want backup security as well.
  • Website Backups & Recovery
  • - Daily Full Site Backups
  • - Disaster Recovery
  • - Website Outage Assistance
  • WordPress Website Maintenance
  • - Core WordPress Updates
  • - WordPress Plugin Updates
  • - WordPress Theme Updates
  • - Bug Fixes
  • Website Security
  • - Security Monitoring
  • - Hack Recovery
  • - Malware Removal
  • Content Updates
  • - Up to 30 minutes a month for additional website support, edits and updates.

Premium Maintenance, Support & Security Plan

$120 / Month

  • The great plan for websites that are seeking higher traffic and needs more ongoing website updates.
  • Website Backups & Recovery
  • - Daily Full Site Backups
  • - Disaster Recovery
  • - Website Outage Assistance
  • WordPress Website Maintenance
  • - Core WordPress Updates
  • - WordPress Plugin Updates
  • - WordPress Theme Updates
  • - Broken Link Monitoring
  • - Site Uptime Monitoring
  • - Bug Fixes & Updates
  • Website Security
  • - Security Monitoring
  • - Hack Recovery
  • - Malware Removal
  • Content Updates
  • - Up to 1 hour a month for additional website support, edits and updates.

Need a customized WordPress Maintenance and Support package? Please contact us and we'd be more than happy to create a unique specialized WordPress Maintenance and Support package for you. Contact us

Maintenance & Support FAQ

NO SIGN UP FEES   •   NO LONG CONTRACTS   •   SAVE TIME & MONEY

Website Support & Updates FAQs:

Do I need a WordPress website maintenance service plan?

Yes, absolutely. Below some of the top reasons to have a WordPress Website Maintenance Plan.

  1. Your Time is Valuable
    Would you rather spend it troubleshooting and trying to figure out what's wrong with your website or focus on your business bringing in revenue or spending quality time outside the office.
  2. Security
    WordPress itself is a very secure platform for your website, but needs to be updated and maintain to the latest security standards to prevent hackers, malware and viruses getting in.
  3. Optimization
    Have a fast and efficient website matters. From better user experience to increased search engine rankings on Google, Yahoo and Bing.
  4. Backups
    Sometime stuff just happens. With ongoing backups, your entire website, database, files, content, images, copy, etc. will be backed up making it easier to restore your website.

What information do you need from me to get started?

In order to provide comprehensive WordPress website maintenance and support I'll need the following:

  • Administrator account in your current WordPress website (if you already have one) and
  • Access to your server, usually through CPANEL or via your hosting account (ex. GoDaddy), so I can get properly setup everything up and take care of any issues that arise.

Can I upgrade my maintenance service plan?

Yes, you can upgrade or downgrade you maintenance service level at anytime.

Do you offer multiple WordPress maintenance package discounts?

Yes. If you have multiple websites or a WordPress multisite installation I do offer a website maintenance discount, please contact me for more information on pricing.

What if my website goes down or gets hacked?

The whole purpose behind the Website WordPress Maintenance Plan is to be proactive and perform & preventative care to prevent any issues with your website. However, things happen from your website getting hacked (Happens to the biggest company's ex. Target, Facebook, etc.) to clients making an accidental change or update to the website.

In the case your website needs help or life support, We'll be on scene, digging in and seeing what the issue is.  We can't promise your site won't be hacked, but I can promise wI'll do everything in our power to prevent it and get it back to 100% as soon as possible.

Can I accumulate support time?

Unfortunately you cannot. WordPress Maintenance & Support time resets at the beginning of each month.

Please note that your WordPress Maintenance & Support time/plan each month actually saves your place in our priority due so your time does not rollover. However, you will get peace of mind that you submit your request you will be get first priority over non-retainer clients.

What tasks are included with the additional support & updates times?

Good question! Additional website support, edits, design and content updates,  and updates are the most common request I receive. Any task the can be completed in 30 - 60 minutes (depending on your plan) are all fair game.

However, adding new features to your website (like slide shows, photo galleries, shopping carts, membership areas, etc) will likely result in a formal quote or the time purchase of additional design and develop time as those larger tasks will probably go over the monthly time allotted to your plan.

What if I need additional support during the month?

I can simply bill the additional time as a separate charge at the standard rate of $60 per hour. However, if you know that you will be needing additional support hours per month, I can offer a reduced hourly rate.

Whats not included in additional support time?

New builds that will take more than 30 minutes, fixing, designing and developing  custom/premium themes or plugins like shopping carts, membership management and other complex commercial plugins is not included.

Editing or troubleshooting of custom/premium themes, commercial themes and plugins are not included as a support feature

If you have any of these issues you'll need to be quoted for these fixes.

My website was built by someone else, can I still use your service?

These WordPress Maintenance & Support Plans are specifically designed for WordPress websites that we've designed and developed. I certainly welcome new clients who are looking for a long term relationship with an agency.

As long as your website is currently running on WordPress, We can get you setup with a customer care plan! Please contact us for more information.

If your website, is not running on WordPress, We can easily convert it to a WordPress website in 3-8 weeks. Please contact me to get started.

Is my hosting, domain name and SSL cert included in your plan?

Can I pay annually instead of monthly?

Yes. Please contact us if you would like this option.

What are my payment options?

I accept all major credit / debit cards (Visa, Mastercard, American Express, Discover). Unfortunately, PayPal is not an option.

Each WordPress Website Maintenance & Support Plan payments are to be processed prior to starting the initial setup and at the beginning of every month or quarter.

Is there a contract?

No contract, you can cancel at any time.

What is your cancellation policy?

Yes, completely hassle-free!

I'm all about our relationship with you and your business. I'd hate to see you go, but we know finances weigh on small businesses, so I don’t want to lock you in. Simply, send me a requests via email and I'll stop the next payment.

However, if you decide you would like to resume your maintenance plan, I'd be glad to have you back at the current maintenance rate.

Website Support & Updates Includes*:

  • Product changes and additions
  • Page changes and additions
  • Updates to calendar or events
  • Add breaking news or upcoming events
  • Add / update blog posts
  • Add photos, graphics, graphs and charts, etc
  • Update website homepage
  • Update the sitemaps for better search engine crawling
  • Testing after every edits on coding
  • Full backup copy of the database of your website
  • No cost to restore website
  • Periodic purging of database to for faster query
  • Clean up cache data of sessions id for faster download of the page
  • Periodic speed tests to ensure redundancy on bandwidth
  • Friendly, personal human support
  • Timely reporting
  • Quick turn around

Website Maintenance Terms & Conditions

I'm not a fan of small print terms and conditions, but it's important for you
to be aware and informed of the following information:

MAINTENANCE PLAN CANCELLATION:

There are no contracts and you can cancel at any time. To cancel, simply send me an email with your cancelation request. Please note the refund terms when you cancel a current maintenance subscription.

MAINTENANCE PLAN REFUNDS:

No refunds will be issued should the subscription be cancelled/terminated in the middle of a billing cycle. The current website maintenance plan will continue in full effect until the end of the billing cycle and will not be renewed following this period.

NO GUARANTEES ON MAINTENANCE PLANS:

The services listed on this page are all performed to the best of our efforts and although we perform all these tasks with great care, we make no guarantees related to, continuance, security, data retention, integrity or availability. Your data may become unavailable, or be destroyed by any number of events, not limited to weather storms, fire, floods or any other man made or natural disasters.

MAINTENANCE PAYMENT PLANS:

By signing up for any of the maintenance plans described above, you agree to provide a credit card in which you will be automatically charged once per month for the total monthly for for the service you selected above. All credit card / debit card transactions are processed through my secured Freshbooks account. We will not and do not store any credit card / debit information on my systems

Ready to Get Started?

We’d love to become better acquainted and discuss you ideas and business goals over a cup of coffee.

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